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Within 1 business day
Teams of 10+, volume pricing, SSO/SCIM, custom MCP integrations, on-prem deployment.
Read by Hasan (founder) and revenue ops.
Email is the channel. Sales, support, and everything else each have their own inbox; security disclosures have a 12-hour SLA with PGP. Founders read it. No chatbot, no form, no phone number required. English & Turkish. See pricing · Knovya for teams.
Talk to us — three lanes, three emails, honest response times.
Within 1 business day
Teams of 10+, volume pricing, SSO/SCIM, custom MCP integrations, on-prem deployment.
Read by Hasan (founder) and revenue ops.
Pro & Team: within 24 hours · Free: 2–3 days
Bugs, billing, account recovery, data export, MCP connection issues. Include a screenshot if it's visual. See Help & docs for self-serve walkthroughs.
Read by engineers on rotation. Escalates if blocked.
Within 2–3 business days
Journalists, podcasters, MCP integrators, AI lab collaborations, deep-dive interviews. Press kit here.
Read by Hasan personally. No PR firm in between.
Some things have a faster channel than your inbox.
Email [email protected]. We respond within 12 hours, including weekends. 90-day
coordinated disclosure, CVE assigned, public credit (or anonymous, your
call). PGP key on
knovya.com/security/pgp.txt.
We follow GDPR Article 33 (72-hour breach notification) for any data
incident affecting EU users.